If your Keypad is still asleep, you will need to use a pin to quickly press the pinhole reset button in the back, as shown in the screen below.Having issues with your Ring Alarm Keypad (2nd Generation)? Learn to switch between modes, connect to your Ring Alarm system, and more. Simply unplug your Keypad and plug it back in. Sometimes your Keypad may require action in order to kick off the update. ![]() Once canceled, you will need to reschedule an update at a later time. Cancel Anytime: If you need to cancel a Firmware update before it begins, you can do so in the app by tapping X next to Keypads with “Updates Scheduled” or in “Updating” in progress.Arming while Keypad is updating: While the Keypad is updating, you will need to use your Ring app to arm and disarm.*.If your Alarm is armed during the time when the Keypad is scheduled to begin, it will simply wait until the next time you disarm to begin updating. Arming during scheduled updates: If you need to arm your Ring Alarm while updates are scheduled, go right ahead.You’ll receive notifications* when updates are complete, and you can check back any time to see the update progress within the app. Once you’ve scheduled all of your devices to update, you can now just let it run. You can schedule multiple Keypad updates, but again, only one Keypad or device update can happen at a time. When you’ve scheduled a Keypad to update, the update will be queued to occur when your system is disarmed and no other device is updating. They Keypad update will take about 20 minutes. You’ll be provided with more information about the update process, like how long it should take, and a button to schedule the update. ![]() To begin scheduling updates for your Keypads, tap each Keypad name. Tap the blue bar and you’ll be taken to a screen where you can view and manage all of your Alarm device firmware updates. When you tap your Base Station to go to the Alarm device list, you’ll see a blue status bar explaining where to manage firmware updates. When you tap the hamburger menu (≡), you’ll see a red circle icon with a number next to “Devices.” Tap “Devices” to go to the device list where you’ll see “Device Updates Available” blue status text below your Base Station. Once complete, the keypad will resume normal operation and behave as you have become familiar with, displaying the system state, allowing you to arm/disarm*, etc.Īdditional Information about Firmware UpdatesĪnytime firmware updates are available for your Ring Alarm Keypads, you’ll see a red dot on the hamburger menu. It will continue doing this throughout the process. When your Keypad is downloading an update from the Base Station, the LED ring on the Keypad will slowly flash white.
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